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Questions about my Account
Questions about my Account

See below for questions about your Go Account.

Please note! This is a read only section for DocuShare GO to share FAQ answers with the user community.

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How do I change the billing contact or information on my account?

Each DocuShare Go account has one Subscription Owner who can make changes to the account under Manage Subscriptions. The Subscription Owner can also upgrade your plan, payment method and even transfer the role of Subscription Owner to another account user.... (More)

I entered the wrong email address and I already paid for my account, what do I do?

Invite the correct email as an Administrator in your DocuShare Go account and then transfer the subscription over. You can then delete the invalid email. This works for transferring to another Subscription Owner as well.

What do I need to do to cancel my subscription?

All subscriptions renew monthly and you can cancel at any time.

How do I get a copy of the invoice or receipt for the current charges on my account?

The purchaser will receive an email to document the purchase from 2Checkout, our merchant of record.