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Ask your peers in the Community for help with your DocuShare Go questions. Discussions in this space are also moderated by the DocuShare team.

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DS Go Product TeamDS Go Team
Posted 11 months ago

Using Multi-Factor Authentication with SMS (texting)

Please read this important note from the product team pertaining to enablement of Multi-Factor Authentication with SMS (texting).

When using Multi-Factor Authentication with SMS (texting), the DocuShare Go implementation needs the country code specified and does not allow the ‘+’... (More)

Martyn WIlliams

Liked by Martyn WIlliams

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Jeff B
Posted 10 months ago

How can you make notes on a PDF file after you have checked it out?

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DS Go Product TeamDS Go Team
Posted 11 months ago

Tech Tip: If you don't see account Login on your mobile device in portrait mode

Are you using a mobile device to access your account at go.docushare.com and don't see the Login button in portrait mode?

Try one of these quick workarounds.

1. Rotate your device to Landscape mode.

2. Or navigate directly to the... (More)

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Nuline L
Posted last year

Reset MFA on Admin Account

I am the owner / administrator on our account. I had MFA set up. I have a new mobile phone and now have no access to the authenticator phone app to allow me to log in. I have been unable... (More)

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